Quality

Serpac srl,a company specializing in the supply of packaging for the transport of Dangerous Goods, has decided to have a Quality Management System to identify and meet the expectations of its customers, gain competitive advantages and achieve, maintain and improve organizational performance and capabilities.

Serpac srl assures the customer Quality Service with flexibility and easy access.

In support of its vision, Serpac srl aims to:

• Always ensure maximum availability and flexibility to customers' requirements while respecting their needs and deadlines.
• Carefully select suppliers to ensure a high quality of service and suitable to the needs of its customers.
• Consolidate the partnerships with its contractors.
• Be always at the forefront of the research and the development of new technological solutions and products.
• Optimize the delivery times as much as possible.
• Increase the skills of its staff to provide technical and regulatory advisory services that can satisfy the needs of the most demanding customers.
• Provide competent and continuous support for our products.
• Always pursue customer satisfaction by continuously monitoring the degree of appreciation for products and services rendered.
• Alwayskeep on improving, especially by involving and empowering all the staff members.
• Provide the latest information about products and Regulations for the transport of Dangerous Goods by continuously updating our website.

The most important competitive factor for Serpac srl is human resources. Our company's success and customer satisfaction depend on people, who are the source of our strength. Serpac supports personal and professional growth to transfer the company's positivity and attention to interpersonal relationships to the outside and the market.

The Management undertakes to ensure that this Quality Policy is understood, shared, implemented, and maintained at all levels of the organization.